F.A.Q. - Frequently Asked Questions

We have made a list of the most asked questions and answers about our online reservation system. As you will see, its very easy and safe to book your stay in any of our beautiful hotels, apartments or hostels in Prague.

Will my requirement reach the exact hotel?
No, the reservation will arrive to our reservation office and we will arrange the booking for you. The price is the same as the hotel offers or even lower!!

When and how will I get accommodation voucher?
Your accommodation voucher will be ready within an hour, after you sent your booking form with your credit card details. You will receive this by email.

Do i have to pay any reservation fee?
No, there is no booking fee. The service made through our site is free of charge. You will pay only the accommodation and possible transfer fee.

Is paying by credit card secure?
It is important for you to know that whenever you provide us with personal details or credit card information, it is secure. Your credit card number, name, address, and telephone number are protected by powerful Secure Sockets Layer (SSL) encryption technology as it travels through the internet.

Are your rates per person/night or per room/night?
All of our rates stated on our web site are per person per night.

When becomes my reservation confirmed?
Your reservation is confirmed once you receive a voucher with your booking confirmation via email.

Can I leave my bags at the hotel?
Yes, you can leave your luggage at the reception until your room is ready. Some hotels will also store your luggage for a couple of days.

Do you offer any additional discounts?
Yes of course but depends mainly on each hotel how much it is. We offer following discounts: We offer certain discounts for group accommodation and for long term stays , if this is your case, please inform us this by writing in the special request column. In most cases children under 8 years are not charged.

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